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Kottakkal Pain Balm-25GM
💳 Refund & Return Policy (India – AYUSH Medicines)
Non-Returnable Products
As per Indian regulations, AYUSH medicines and supplements are generally non-returnable due to safety and hygiene reasons.However, returns or refunds are allowed if:
The product delivered is damaged, defective, or leaked.
The product is expired at the time of delivery.
The wrong item was delivered.
Return/Refund Procedure
To initiate a refund or replacement:
Contact our support team within 48 hours of receiving the order at [insert contact/email].
Share your order number, invoice, and clear photos/videos of the damaged or incorrect product.
After verification, we will arrange a replacement, store credit, or refund (as applicable).
Approved refunds will be processed to your original payment method within 7–10 business days.
Order Cancellation
Orders can be cancelled before dispatch by contacting customer support.
Once an order has been shipped, it cannot be cancelled or modified.
If an order is cancelled due to product unavailability or regulatory restrictions, a full refund will be issued.
Important Notes
All products are sourced from licensed AYUSH manufacturers registered under the Drugs and Cosmetics Act, 1940.
We comply with the Ministry of AYUSH’s e-commerce and labeling standards.
We do not claim to cure, prevent, or treat any disease — please consult a qualified AYUSH practitioner before using any product.
Keep all products out of reach of children and store as per the label instructions.
🚚 Shipping Policy (India – AYUSH Medicines)
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
For products requiring practitioner consultation or prescription (where applicable), shipping will be initiated only after verification.
Shipping & Delivery
We deliver AYUSH products only within India, through verified courier partners.
Typical delivery time: 3–7 business days, depending on location and product availability.
You will receive an email/SMS with tracking details once your order is dispatched.
We are not responsible for delivery delays due to courier issues, regional restrictions, natural calamities, or unforeseen events.
Shipping Restrictions
Certain herbal formulations, oils, or liquids that require temperature control or regulatory approval may have restricted delivery areas.
Orders may be cancelled and refunded if shipment to your location is restricted by AYUSH or local drug authority regulations.
⚠️ AYUSH Medicine Online Sale Disclaimer (India)
Disclaimer: The information and products available on this website are intended for general wellness and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
All AYUSH medicines, herbal supplements, and wellness products listed on this website are manufactured by licensed and approved AYUSH manufacturers in accordance with the Drugs and Cosmetics Act, 1940 and relevant Ministry of AYUSH regulations.
You are advised to:
Consult a qualified AYUSH practitioner or healthcare professional before using any product, especially if you are pregnant, nursing, have an existing medical condition, or are taking other medications.
Read the label and usage instructions carefully before consumption.
Do not self-medicate or alter prescribed dosages without professional guidance.
While we strive to ensure that all product information provided is accurate and up to date, we do not guarantee its completeness or suitability for your specific health needs. The results from AYUSH medicines may vary from person to person, depending on body type, age, and health condition.
By purchasing or using products from this website, you acknowledge and agree that:
You are doing so at your own discretion and responsibility.
The company and its representatives are not liable for any side effects, allergies, or adverse outcomes resulting from improper use or self-medication.
The products sold are not intended to diagnose, treat, cure, or prevent any disease, in accordance with the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954.
Keep all AYUSH medicines out of reach of children and store in a cool, dry place as per the label instructions.
Sales and delivery of AYUSH medicines are subject to applicable local laws and regulations.